The fastest way to reach HintSheet is the email address below — it goes directly to Sukie, the site's editor. There is no contact form, no ticketing system and no auto-reply; every message is read by a person.
Replies within two business days. Corrections to a published answer are handled the same day.
What to write about
Anything, but these are the messages that get the quickest action:
- A wrong answer. Include the game, the date or puzzle number, and what you saw in the game. Corrections are published the same day and the page's updated date changes.
- A game to add. Say which game and, if you know it, when it resets. Games are added when there's enough demand and a reliable way to read them.
- A solver that gave a wrong result. Include the board you entered — a screenshot is ideal — so it can be reproduced.
- Anything about how the site works — the editorial process, advertising, privacy. The about, editorial policy and privacy pages answer most of it, but ask.
Response time
Corrections: same day, usually within a few hours. Everything else: within two business days. If you haven't heard back in that time, the message was probably caught by a spam filter — send it again with a plainer subject line.
What not to send
HintSheet doesn't accept guest posts, sponsored content, link exchanges or advertising placements outside the display network it uses. Messages proposing those won't get a reply. It also can't help with LinkedIn or New York Times account problems; those go to the platforms themselves.
Before you write
Three things that resolve most messages without one. If an answer looks wrong, check the puzzle number and region on the page against your game — most 'wrong answer' reports are a different region's puzzle or yesterday's. If a page hasn't updated after a reset, give it ten minutes; the cross-check runs first. If a solver says 'no solution', re-enter the board — one mis-tapped cell is the usual cause. If none of that applies, write; the reply will be a person.
Reporting a wrong answer, step by step
The fastest fix comes from a message with four things: the game, the date, the puzzle number, and what the game itself showed you — a screenshot is ideal. With those, the correction usually goes up within the hour. Reports without a date or number are answered, but take a round trip to establish which puzzle is meant. If the answer page shows two regional puzzles, say which one you played.
Privacy of your message
Email you send is read by the editor, used only to reply, and deleted once the matter is closed. Nothing is added to a list; there is no newsletter. The privacy policy has the detail.
What happens to a game request
Requests are logged with the game name and the date. When a game has been asked for several times and has a reliable way to read its daily puzzle, it's added — usually within a month. If it can't be read reliably (some games hide their answers well, or change daily formats), it isn't added, and the requester gets a reply saying so rather than a promise.
Response times, by type
Corrections: same day. Solver bugs: within two business days, with a fix in the next deploy. Game requests: acknowledged within two business days; built when demand and feasibility line up. Everything else: two business days. Weekends are quieter but corrections still go out.
Languages
English is fastest. Messages in French, Spanish, German or Chinese are read and answered, a little more slowly. The site itself is English-only by design — the games it covers are English-language puzzles — and there are no plans for translated editions, but questions in other languages are welcome.
Social
Public profiles for the editor are listed on the author page. Email is still the best channel for anything that needs a reply.